Cust­o­m­er ­Suc­ces­s ­Ma­na­ger, S­mar­t ­Ser­vice­ (m/f/d)

Your Tasks

• Accountable customer key contact and trusted advisor for success and performance management of Smart Service tools
• Identify areas for improvement and solve customer’s digital business problems with Smart Service solutions which could add value trough innovative products, services or business models 
• Requirements engineering: Manage customer’s needs and expectations balancing customer satisfaction and account profitability
• Focus on internal process optimization and improvement of employee or external customer touch points 
• Responsible for the delivery of assessments and valuations of assumed business/customer benefits to provide a robust return on investment aligned with customer expectations and added value
• Use of service engineering methods and tool box (i.e. journey and experience maps, CANVAS and VPC, etc.) from “idea to concept” to design and set up workflows and processes 
• Work closely with global teams and driving communication and alignments among various stakeholders to analyse and manage dependencies to other digitalization projects within ANDRITZ areas and Group IT
• Manage the customer lifecycle and support the consumption experience of newly developed smart services/products
• Assist for on-boarding of new customers to existing products
• Support and feedback loops to the project management team to bring in the customer perspective
• Detect and manage any challenges or complaints to success and closely working with Smart Service program and IT service teams to find an early resolution and drive corrective actions
• Measure customer satisfaction, lead internal communication and optimize customer relationships
• Ensure compliance with the EAM and PMO framework 

Your Profile

• Bachelor's degree or equivalent education 
• Minimum of 3 years’ experience in project management 
• Positivity, creativity and enthusiasm resulting in excellent interpersonal and communication skills
• Extreme focus on customer experience, understanding the voice of the customer 
• Build relationships with clients and co-workers and commit to a high level of service
• Team player able to demonstrate high team collaboration skills also in problem solving situations
• Strong organizational and process skills, sense of responsibility and analytical thinking
• Service Engineering and Innovation Management skills in business modeling and agile working methods
• Knowledge of requirements handling and management 
• Excellent written and verbal communication skills in German and English 
• Experience in process improvement initiatives (Kaizen, Lean Six Sigma) is a plus
• Experience in machine and plant engineering processes and related systems is a plus

Our Offer
Andritz AG offers a secure job in an innovative and international company with long-term development 
opportunities. 

• Talent & leadership programs 
• Flexible working time model
• Home office option
• Various employee discounts
• Subsidized company restaurant
• Parking spaces & public accessibility

 
In Austria we are legally obliged to announce at least a gross monthly salary of € 3.491,24 for this position.
Depending on qualifications and professional experience we offer you a market-based salary. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.