“Aim high, practice more and play harder“, is Carlos Luis Quitanas main piece of advice to his 14-year-old self. At Falkensteiner Hotels & Residences the guests have expectations and in his job as a Happiness Provider and Bar Chef he fulfills them and gives them not just cocktails, but also information and recommendations. He loves his job,” because I like to make people happy. Everyday they come to the bar to leave stress behind and I try to help them.“
Was steht auf Deiner Visitenkarte?
My name is Carlos Quitana and I’m working for Falkensteiner. My business card says, Happiness Provider.
Worum geht es in Deinem Job?
I work in Falkensteiner as a waiter, plus service area, I tend in on the people, everything they need. I live near to the hotel in Zadar. I swim every morning one hour before and come to the hotel and starting up at 10:30 in the morning. Then I spend all day in the service area. When the guests arrive, I greet them and have a longer conversation everyday with them. At this point the people want to leave the stress and they need information, towels, cocktails, some recommendations. They have their expectations for a study or holiday.
Wie sieht Dein Werdegang aus?
I was born in Venezuela. I have twenty years experience in the industry. My first job was bar utility, in the first night I washed 2000 glasses. It was a very nice experience. I worked also at a cruiser for different routes, Ariatic, Mediterranean and Greece. Because of this job, I know fifty countries in the world. I have many friends all around the world and know many places. It was a very very nice experience. I started here April 2014.
Ginge es auch ohne Deinem Werdegang?
It’s possible with a different background, everybody can do this job. The most important thing is to feel the people and try to make happy everyone.
Was ist das coolste an Deinem Job?
I love my job because I like to make people happy. Everyday they come to the bar, to the restaurant, to pool area to find emotions, to be happy, to leave the stress. I try to help with this everyday.
Welche Einschränkungen bringt Dein Job mit sich?
I think the biggest limitation in my job is the time. Because when you have longer conversations with the people, you need to take care to all of the guests. You need to finish up every conversation, so I think the limitation is the time. I”d need more time than 24 hours.
Drei Ratschläge an Dein 14jähriges Ich!
Aim high, practice more and play hard every day.