1st Level IT Support

Institute of Science and Technology AustriaKlosterneuburg, Österreich Vollzeitwith working experience1 week ago

Full Time (40h/w)
Klosterneuburg (Vienna)
€ 2,000* gross/month

IST Austria is growing. Grow with us!

IST Austria is a growing international institute for conducting frontier research in mathematics, computer science, and the life and physical sciences. We recruit passionate professionals from all over the world and from all fields who support our goals of excellence in research and science management. Located on a beautiful campus on the outskirts of Vienna, we offer numerous opportunities for personal growth in a stable working environment. Get an insight!

Your responsibilities
In this position, you are a part of our IT support team and act as a first point of contact for our scientists & administrative staff seeking technical assistance. With your solid technical knowledge you are able to communicate effectively with users to understand problems and explain their solutions. In addition, a high level of user- and service-orientation makes you the ideal candidate for this role.

  • Provide 1st Level IT Support (Hardware/Software)
  • First point of contact for our internal users (tickets, phone, chat, or walk in)
  • Respond to service requests and issues by using a ticketing system
  • Purchase of standardized IT equipment and Asset Management in our Configuration Management Database
  • Setting up new computers with our OS-images (Windows, Linux, and Mac)
  • Write end-user and internal documentation of IT systems and services

Your profile

  • At least 2 years of experience in technical customer support (also non-IT)
  • High degree of service-orientation, pleasant behavior and accuracy
  • Good communication skills and excellent command of the English language
  • Basic understanding of client operating systems (Windows, Linux, MacOs), Software, Hardware, and IT infrastructure
  • First experience with common IT service management frameworks (e.g. ITIL)
  • A never ending eagerness to learn something new
  • Open minded, reliable, focused and self-dependent personality

Your benefits

  • Education & training
  • Cafeteria
  • Childcare
  • Free shuttle bus
  • Multiple health offers
  • Pension insurance

To submit your application, please e-mail recruiting@ist.ac.at
* This position comes with possible overpayment depending on education, qualification and work experience. IST Austria processes your personal data in accordance with the law. For more information, please refer to www.ist.ac.at/data-protection.

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Ina-Maria Haas
Recruiting & Staff Development