Cust­o­m­er ­Suc­ces­s ­Ma­na­ger | ­RE­MO­TE

Lyntics GmbHMünchen, Deutschland Vollzeitwith working experience3 weeks ago

YOUR MISSION

The Customer Success Manager is responsible for establishing and maintaining a trusted advisor relationship with our customers that will result in overall customer satisfaction, product adoption, and retention. The Customer Success Manager partners with both sales and the product team to drive best practice adoption and use of our platform to achieve maximum value of its implementation. The anticipated outcomes include supporting customers to achieve their success performance goals, identifying revenue expansion opportunities, increasing customer satisfaction and overall customer health scores.

  • Established reputation as high integrity, top performer working for, or with large enterprise customers.
  • Identify growth, cross-sell and upsell opportunities within the account and drive those to execution
  • Work closely with Sales to qualify upsell and cross-sell opportunities.
  • Establish and strengthen professional relationships with key decision-makers, including executive sponsors in assigned customers.
  • Collaborate effectively with the product team and give constructive feedback based on overall customer needs to ensure long term customer satisfaction and achieve a best-in- class experience.
  • Work towards a target of lowest possible churn rate.

YOUR PROFILE

  • 5+ years of experience leading ongoing customer relationships with Fortune 100 Technology companies.
  • Track record of customer satisfaction and lowest churn
  • Experience with the customer centric approach
  • Outstanding verbal and written communication skills
  • Excellent sales presentation skills
  • Recognising and dealing with upsell and cross-sell opportunities
  • Team Player

WHY US?

Lyntics leads a technological revolution in the data literacy. It is seen as a modern solution to complex problems through the democratisation of data knowledge and efficient data analytics. Lyntics’ satisfied customers are some of the largest companies around the globe, with many of them on the Forbes Global 2000 list. Years of experience has shown that in- depth data knowledge is a critical key to generating real business value in analytics.

However, to acquire such a knowledge, years of hard work, training and efforts are required. Today, Lyntics Data Literacy Platform provides companies with a ground-breaking new way to instantly scale data literacy across the entire organisation, cut costs and accelerate digital transformation.

Lyntics is rapidly expanding and looking to bring on a communicative, collaborative, and dedicated individual to work as a Customer Success Manager for our fast-growing technology company. We look for entrepreneurial spirit and those who bring experience from well- established tech companies. You have a reputation for integrity, accountability, and responsibility, and are a strong team player. You have experience in product management, and/or account management, and look to work with Fortune 100 service providers.

ABOUT US

The Company Lyntics leads a technological revolution in the field of data literacy. It is seen as a modern solution to complex problems through the democratisation of data knowledge and efficient data analytics. Lyntics’ satisfied customers are some of the largest companies around the globe. Years of experience has shown that indepth data knowledge is a critical key to generating real business value in analytics. However, to acquire such a knowledge, years of hard work, training and efforts are required. Today, Lyntics Data Literacy Platform provides companies with a ground-breaking new way to instantly scale data literacy across the entire organisation, cut costs and accelerate digital transformation. The Team Lyntics is rapidly expanding and looking to bring on a communicative, collaborative, and dedicated individual for our fast-growing technology company.

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Thomas Kerschbaumer
Co-Founder & Head of Delivery