ADVANCED JENBACHER CSA UNPLANNED CASE SPECIALIST (M/F/D)

INNIO Jenbacher GmbH & Co OGJenbach,Austria Vollzeitwith working experience3 weeks ago

In this newly established role, you will be responsible for the CSA (Customer Service Agreement) unplanned case execution and final decision. This key role has a high visibility and is critical to ensure business success. Main goals are the increase of vendor recovery, ensure a correct cost booking, report field issues into the business (issue screening meeting) and support the functions to define corrective and preventive actions. Furthermore case supervision and guidelines to be established / adjusted in deep cooperation with the Regions / Functions.

What INNIO offers you:

  • An innovative and international working environment
  • Flexible working time model (depending on position and role)
  • Health We Care Program – including company sport activities
  • Moving cost support for new employees in accordance with policy
  • Good connections to public transport – station in direct proximity
  • Transportation cost support in accordance with policy
  • One of the best canteens in the area with healthy and various meals
  • Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

  • Responsible for the CSA unplanned case execution and final decision
  • Worldwide processing of CSA unplanned cases (main point of contact)
  • Independent and early identification of potential issues of our installed base as well as present findings to cross-functional review boards
  • Create and maintain relationships with internal and external key decision makers
  • Cooperation with internal stakeholders (e.g. Engineering, Sourcing, etc.) as well as Suppliers to ensure cost refunding (vendor recovery)
  • Request and support root cause analysis (RCA’s) out of CSA unplanned field issues
  • Strong cooperation with Finance to ensure a correct cost booking
  • Customer trips (partly) to explain case decisions / define corrective actions
  • Lessons learned implementation
  • Accurate interpretation of contracts for legitimacy
  • Independent and early identification of potential CSA unplanned issues of our installed base (=fleet)

Your Profile:

  • Technical background (electrical / mechanical apprenticeship or HTL), additional commercial degree is beneficial (e.g. Bachelor in the field of BA)
  • ​Experience in project management
  • Experience with Jenbacher Product Range preferred
  • Multi Task manage multiple projects simultaneously / Hands on mentality
  • Team player and highly reliable with a high Say-Do ratio
  • Strong customer focus / experience and open mind-set
  • A valid work permit for Austria is a prerequisite for this position (Non-EU citizens: please attach the work permit to the application)
  • Ability to work in a fast paced/dynamic environment and to work on multiple tasks simultaneously
  • Experience with Jenbacher product range and ERP systems appreciated (preferred)
  • Relevant industry experience, preferably in Services (preferred)
  • Quantitative and analytical skills (preferred)
  • Fluent in English and German (negotiation level)

The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 2.682,54 gross per month (x 14) and an overpayment depending on your qualifications and experience. 

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