Helia Burgunder

Head of Customer Care SME

Story of Swisscom AG

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“I want to have fun in my job, this is essential for me. On the other side I enjoy very much leading people and making the difference in customer care, as this is our competitive advantage as a company.” Helia Burgunder is Head of Customer Care SME at Swisscom and she is a very passionate and change-maker manager. “It’s about people, it’s required to be good communicator, a good motivator. Driving innovation, reinventing new ways of doing old business and shaping the culture – that’s how you leave your footprint behind.”