Ob­serva­bi­li­ty­ AI­Op­s ­Spe­cia­lis­t (al­l hu­man­s)

• University degree or equivalent, plus 5 years of professional IT experience.
• Hands-on experience building GenAI/LLM and AI agent applications.
• Strong Python and API integration skills.
• Working knowledge of observability concepts and tooling, such as OpenTelemetry and the Grafana ecosystem.
• Ability to explain complex AI topics to technical and non-technical stakeholders.
• Proficiency in English.
• Experience with Prometheus, Loki, Tempo, or Dynatrace.
• Cloud experience, preferably AWS, plus Kubernetes, CI/CD, and Infrastructure as Code.
• Software engineering background and the ability to read application code.
• Understanding of SRE, DevOps, or Platform Engineering practices.
• Experience with data engineering for AI.

• Design, build, and operate GenAI assistants, AI agents, and automation workflows for observability and operations.
• Use telemetry data for AI-powered insights, such as root cause analysis, log and trace summarization, and anomaly detection.
• Build RAG and knowledge-management solutions on top of runbooks, incident history, and documentation.
• Identify high-value AI use cases with engineering, operations, platform, and compliance teams, and turn them into working solutions.
• Define success metrics and measure the business impact of AI initiatives.
• Evaluate and integrate emerging AI frameworks and platforms.
• Promote responsible AI practices, governance, and operational reliability.
• Contribute to the organization's AI strategy.

• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave
• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 3000,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are: Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.