Work­pla­ce AI ­Fea­ture Ena­ble­men­t & A­d­op­ti­on ­Spe­cia­lis­t (al­l hu­man­s)

• At least three years of relevant experience in technology consulting, digital adoption, change management, product operations, project management or a comparable role.
• Experience coordinating initiatives across technical, business, security and governance stakeholders.
• Strong technical affinity and a genuine interest in artificial intelligence, digital workplace services and emerging technologies.
• Ability to understand new technical capabilities quickly and explain them clearly to non-technical audiences.
• Experience preparing structured documentation, presentations, user guidance or training materials.
• Understanding of security, data protection and governance requirements in a regulated enterprise environment.
• Experience with ChatGPT Enterprise, Microsoft 365 Copilot, Copilot Agent Builder or similar AI platforms is an advantage.
• Familiarity with Microsoft 365, ServiceNow, Jira or comparable enterprise platforms is beneficial.
• Fluent English, German.

• Take new Workplace AI features from initial assessment through testing, approval, communication and controlled rollout.
• Develop a thorough understanding of new ChatGPT Enterprise capabilities and translate technical changes into practical value for end users.
• Coordinate the organizational processes required to enable new features in an enterprise environment.
• Prepare and maintain feature documentation, service descriptions, decision documents and implementation plans.
• Coordinate security, data-protection, compliance and risk assessments with the responsible expert teams.
• Organize pilots, gather feedback and turn findings into concrete improvements before broader rollout.
• Prepare user communications, guidance, FAQs, enablement materials, workshops and training sessions.
• Support adoption activities across Erste Group countries and help users identify meaningful AI use cases.
• Provide business-hours L2 support and coordinate L3 support for feature-related questions, requests and incidents.
• Monitor platform developments, release notes and emerging AI capabilities, and assess their relevance for our environment.
• Work closely with the Product Owner, platform administrators, security and data-protection teams, Microsoft, OpenAI and local IT organizations.
• Maintain the feature and adoption backlog and support prioritization based on user value, risk and implementation effort.

• Join a growing Workplace AI team responsible for one of Erste Group’s most strategically relevant technology areas.
• Help shape how thousands of employees across the Group use generative AI securely and effectively.
• Work hands-on with ChatGPT Enterprise and the evolving Microsoft Copilot ecosystem.
• Take responsibility for features from initial discovery to successful user adoption.
• Collaborate with an international network of technology, security, data-protection and business experts.
• Work in an environment that values curiosity, ownership, collaboration and continuous learning.
• Possibility to benefit and learn from our international, talented and passionate community at Erste
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave
• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 3400,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 3400,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.