Ekaterina Buchova
Expert Business Process Management
bei Vienna Insurance Group
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“Life is an adventure and we should enjoy it”, Ekaterina Buchova would tell her 14-year-old self. “You should know how to communicate with people and how to provoke them to tell you the details of your work”, she gives away about the challenges of her job as Expert Business Process Management at VIG.


Was steht auf Deiner Visitenkarte?

My name is Ekaterina Buchova. My job description is expert business process management in international processes and method department. I’m working here at Vienna Insurance Group.

Worum geht es in Deinem Job?

I’m working for Vienna Insurance Group, the biggest insurer in Austria and Center and Eastern Europe. I’m a member of the International process and methods department. I’m responsible for different things: connect with supporting the companies in their process management, defining process metrics to help them to define their processes. Participating in different trainings and workshops in order to exchange some ideas together and to bring new input. We define matrixes how to make the processes. My team is supporting the local process managers in their daily work. My typical day starts with the jourfixe with my team. Then we have some mail to check with some problems and practices that are like to be shared from our business process experts from the companies. Sometimes we have really tough programs when we travel a lot. There are other times when we’re sitting mostly here in Wien like the supporting part of our company. My week is dynamic but also it’s very enjoyable to work with such a great team like ours. We have a lot of fun, we’re working with different people and nationalities. The diversity in the office helps us to exchange ideas and to know how to help to each other and to share know-how.

Wie sieht Dein Werdegang aus?

I was born and raised in Bulgaria, Sofia. I did my BSc in the University for National and World Economy also in Sofa. Later I finished my Master in economics and finance also there. During my education I participated in several internships. I was lucky, at the end of my Bachelor degree to be chosen to be a member of the talented program. It was provided by one of the biggest insurance companies in Bulgaria. Later this company became member of the Vienna Insurance Group. I was working in different departments there, my last job was to be the business process manager in Bulgaria. Then I got the chance to participate in an international training program in Vienna. 2 years later I was invited to join the VIG and since march 2014 I’m part of the team.

Ginge es auch ohne Deinem Werdegang?

Absolutely! If you have international experience would be an advantage. If you have experience in insurances would be a plus. Maybe the skill you should have are analytical thinking, learning fast and to like to communicate. We need to communicate many different people across the countries and we’re a huge international group and you’d be working in a huge international environment.

Was ist das coolste an Deinem Job?

Maybe the coolest thing is that my job gives me a chance to be creative and to perform the best of myself. To put all of my ideas to action. It’s also one of the coolest thing is when you see how the practices you create are adopted and changed thinking and behaviour in process management itself within the companies. As they become like a model framework for management to improve workflow in the company.

Welche Einschränkungen bringt Dein Job mit sich?

The biggest challenge is to know the insurance itself. Internationally there are different companies with different styles - but the insurances are the same. You need to know how to communicate with people and how to provoke them to tell you the details about their work.

Drei Ratschläge an Dein 14jähriges Ich!

The first piece of advice that I would give to myself is to live your life at full capacity, to travel a lot, to speak different languages. Create relationships which are good to make your professional network. Life's an adventure and we should join it. The second piece is go beyond your comfort zone. By the way I’m doing it right now. Be a risk-taker, if you have a chance to travel, travel. If you have the motivation to move to another city, do it. Say yes to the opportunity that scares you the most. The third advice would be, if there is a game that you want to play in, fin the place where the game is played and find a way how to get in. Nobody will invite you, so be proactive and the things will happen when you’re in the game.

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