"The first piece of advice is not taking yourself too seriously." Marco Boni, Head of Operations and IT for Global Corporate & Trade in Generali, coordinates a team of people who is engaged in delivering services to the customers, as well as taking care of IT processes and operations. He was born in Pavia and later left for Milano to attend university. What he likes most about his job is taking care of large companies, and when he improves the service "the customers are the first to thank you".