Robert Amelung
Customer Experience
Story von Generali Group
"Be open to other people, don’t judge them right away". Robert Amelung is responsible for Customer Experience for Generali worldwide. His job is to help the Business Units at improving the job that has to be done with customers. Robert was born in Holland, and after his studies had different jobs. He also worked as a consultant only to find out he preferred a more hands-on job. In his position a good experience in insurance and retail marketing is needed. What he likes most is: "We improve the insurance industry from the inside".
Weitere Stories
Edrien Villareal
Trainee Digital Manager
"I can see the result of my work immediately" says Edrien Villareal, Trainee Digital Manager at Generali Switzerland. As part of a Graduate Program, Edrien now is in Digital Marketing, then will be in Product Management, after that will be abroad for three months, and then at the end there is another four months for the last rotation. This way you really get an important view of various areas in the company. The important thing for his job is, as Edrien states, "to have a degree and have the necessary enthusiasm for technology".
Mara Giannella
Insurance Consultant
"The "No" you receive in life still makes you grow" is Mara Giannella's advice. She is Insurance Consultant at Generali Group. Her job consists of making an analysis of the customer's needs, understanding the interests and making useful suggestions. Mara was born in Milano and after her studies she made different job experiences. Later she understood that she wanted a job where she could meet the customer in person. The hard part is that "you travel so much, so you're often out of the office, with rain, storms, wind, snow, or strong sunshine in summer".
Pablo Lozanovillavieja
Strategy
"Volunteering is a very important part in my life", is what Pablo Lozano tells us. He works for Generali Spain in the Strategy and Corporate Coordination area. His job is to analyze the competitors, take the best from them and try to implement those practices inside the business. Pablo has done a lot of volunteering jobs in developing countries. Regarding Generali he thinks that "reading is crucial in my job because you have to know all the latest trends".
Marco Boni
Head of Operations & IT
"The first piece of advice is not taking yourself too seriously." Marco Boni, Head of Operations and IT for Global Corporate & Trade in Generali, coordinates a team of people who is engaged in delivering services to the customers, as well as taking care of IT processes and operations. He was born in Pavia and later left for Milano to attend university. What he likes most about his job is taking care of large companies, and when he improves the service "the customers are the first to thank you".
