Robert Amelung
Customer Experience
Story von Generali Group
"Be open to other people, don’t judge them right away". Robert Amelung is responsible for Customer Experience for Generali worldwide. His job is to help the Business Units at improving the job that has to be done with customers. Robert was born in Holland, and after his studies had different jobs. He also worked as a consultant only to find out he preferred a more hands-on job. In his position a good experience in insurance and retail marketing is needed. What he likes most is: "We improve the insurance industry from the inside".
Weitere Stories
Alessandra Querin
Reinsurance Client Manager
"I loved mathematics and foreign languages" tells us Alessandra Querin, Reinsurance Client Manager at Generali Group in Italy. Her studies were guided by these two passions. Today her role is to be the internal reinsurer of the Group companies, and to do this job you have to have good problem solving capacities, and know how to relate to people. Amongst the major limitations, Alessandra says is that you "have some work peaks during certain times of the year, and for Christmas and New Year you have to stay home".
Anuj Jaithalia
Group Strategy
"It’s good to know people but also stressful at the same time". Anuj Jaithalia, Group Strategy at Generali Group, was born in Delhi and did his studies and graduation there as well. He joined Generali in India, and later decided to take the challenge to move to Italy. In order to develop strategies he needs to analyze the macro environment, the insurance environment and the different dynamics. One important advice is to learn a language, because, as Anuj puts it, "once you learned the language it's a very gateway to learn the culture."
Romain Bey-Amorosini
Project Manager
"To see the result of the projects I work on", this is one of the coolest things in his job, as Romain Bey Amorosini, project manager for Generali France, tells us. His job is to to take care of all the projects related to customer experience and try to improve results. Romain has to work with a lot of deadlines, meet the teams who are in charge of projects, and must be able to switch from one subject to another. His Advice "Nowadays you are required to speak english, it's a point not to be set aside, so listen to your parents and learn english".
Mara Giannella
Insurance Consultant
"The "No" you receive in life still makes you grow" is Mara Giannella's advice. She is Insurance Consultant at Generali Group. Her job consists of making an analysis of the customer's needs, understanding the interests and making useful suggestions. Mara was born in Milano and after her studies she made different job experiences. Later she understood that she wanted a job where she could meet the customer in person. The hard part is that "you travel so much, so you're often out of the office, with rain, storms, wind, snow, or strong sunshine in summer".
